bajili Frequently Asked
Questions

bajili requires a government-issued photo ID and proof of your registered mobile number for KYC verification. Accepted ID documents include a Bangladesh National ID card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID. Verification is typically completed within 24 hours and is mandatory before your first withdrawal is processed.

Click the "Forgot Password" link on the bajili Login page and enter your registered email address. A password reset link will be sent to your inbox within a few minutes. Click the link, enter your new password, and confirm it. If you do not receive the email, check your spam folder or contact bajili support at [email protected] for manual assistance.

No. bajili strictly allows one account per person. Opening multiple accounts is a violation of bajili's Terms and Conditions and may result in all accounts being permanently closed and any balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately to resolve the issue before any action is taken.

To permanently close your bajili account, email [email protected] with the subject line "Account Closure Request" from your registered email address. bajili's team will process the request within 48 hours. Any remaining balance must be withdrawn before closure is finalised. If you are closing your account due to problem gambling concerns, bajili's responsible gaming team can also apply immediate self-exclusion instead.

Yes, bajili fully supports Nagad for both deposits and withdrawals. To deposit via Nagad, go to the Cashier section, select Nagad, and follow the payment instructions. Nagad deposits are typically credited within minutes. Withdrawals to Nagad are processed within 1–4 hours after the request passes bajili's standard security review. The minimum Nagad withdrawal is ৳500.

The minimum withdrawal amount on bajili is ৳500 for mobile banking methods such as bKash, Nagad, and Rocket. For bank transfers to accounts at Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum withdrawal is ৳1,000. There is no upper limit on withdrawals, though large amounts may require additional verification as part of bajili's standard security checks.

bajili processes most withdrawals within 1–4 hours for bKash, Nagad, Rocket, and Upay. Bank transfers to Dutch-Bangla Bank, BRAC Bank, or Sonali Bank typically take 1–2 business days. Withdrawals submitted during peak hours or on public holidays may take slightly longer. If your withdrawal has not arrived within 24 hours, contact bajili support with your transaction reference number.

bajili does not charge its own fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, or your bank) may apply their own transaction charges. Always check the applicable charges with your payment provider before initiating a transfer. bajili's Cashier page displays any applicable processing notes before you confirm a transaction.

Bonus funds on bajili must meet the applicable wagering requirement before they can be withdrawn as real cash. For most bajili welcome bonuses, the wagering requirement is stated clearly in the bonus terms. Once the wagering requirement is met, converted winnings are moved to your real-money balance and can be withdrawn through any supported payment method, including bKash and Nagad.

For BPL betting on bajili, all bets are settled based on the official result declared by the Bangladesh Cricket Board. If a match is abandoned or suspended without a result, bets are typically voided and stakes returned. Rain rule (DLS method) outcomes are treated as official results. Minimum stake per BPL bet is ৳50. Full BPL betting rules are available in the bajili Terms and Conditions.

Yes, bajili is fully optimised for mobile play on both Android and iOS devices. All slot games and live casino tables are accessible directly through your mobile browser — no app download is required. The bajili mobile experience is designed to deliver smooth gameplay on standard smartphone connections, including 4G networks common in Dhaka, Chittagong, Sylhet, and other parts of Bangladesh.

All slot games on bajili use certified Random Number Generator (RNG) technology, ensuring every spin outcome is independent and fair. bajili partners with reputable game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers undergo regular independent audits for fairness. The return-to-player (RTP) percentage for each slot is available in the game information panel.

RTP, or return-to-player, is the percentage of all wagered money a slot game is expected to pay back over a very large number of spins. For example, a slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over its lifetime. bajili slots typically range from 94% to 98% RTP. A higher RTP means better long-term value, but individual sessions will vary significantly due to volatility.

bajili rewards active players through a tiered loyalty program. As you play, you accumulate loyalty points that count towards advancing through VIP tiers. Higher tiers unlock benefits such as faster withdrawals, higher withdrawal limits, personalised bonuses, and a dedicated account manager. Details of the current tier structure and point-earning rates are available on the bajili promotions page inside your account.

Yes, free spins awarded as part of a bajili promotion are subject to wagering requirements unless explicitly stated otherwise in the bonus terms. Winnings from free spins are credited as bonus funds and must be wagered the specified number of times before they convert to withdrawable cash. Always read the bonus terms for any free spin offer before accepting, as wagering requirements and eligible games vary by promotion.

Generally, bajili allows only one active bonus at a time. If you already have an active bonus with a pending wagering requirement, you must complete or forfeit it before claiming a new offer. Exceptions may apply during special events such as Eid promotions, BPL season offers, or Pohela Boishakh campaigns — individual promotion terms will state clearly whether stacking is permitted.

bajili protects all player data using SSL/TLS encryption across every page of the platform. Financial transactions are processed through encrypted payment gateways and bajili does not store your full bKash or bank account details on its servers. Your personal information is handled in accordance with bajili's Privacy Policy and is never sold to third parties. Two-factor authentication is available for additional account security.

The minimum age to register and play on bajili is 18 years. bajili conducts age verification checks on all accounts as part of the KYC process. Any account found to belong to a player under 18 is immediately and permanently closed, and any funds or winnings are voided. bajili is committed to preventing underage gambling and encourages parents and guardians to use parental control software on shared devices.

If you feel gambling is negatively affecting your life, bajili makes self-exclusion straightforward. Log in to your account, go to Responsible Gaming settings, and choose an exclusion period — options range from 1 week to permanent. Your account is suspended immediately and all marketing communications are stopped. If you cannot log in, email [email protected] with the subject line "Urgent Self-Exclusion" and the team will apply it manually within 2 hours.

Yes. bajili allows you to set daily, weekly, or monthly deposit limits directly from your account settings under the Responsible Gaming tab. Once a limit is set, it takes effect immediately and cannot be exceeded. If you want to reduce your limit, the change applies instantly. Increasing a limit requires a 72-hour waiting period — a deliberate safeguard to prevent impulsive decisions during a losing streak.